Vacant job

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

Role and Responsibilities

ABB is one of the leading suppliers of products, systems, and service solutions in electrical power worldwide. The market is growing, and we need to expand our team. At ABB Service, we strive to be close to our customers and are therefore represented in several locations across Sweden – from Gällivare in the north to Malmö in the south. We are currently looking for service technicians in electrical power for Västerås. Our mission is to provide services that increase operational reliability, availability, and profitability while reducing environmental impact in our customers' production facilities. We cover the entire lifecycle of the facility and help our customers work with continuous improvements.

Do you want a varied and independent job in a true future industry? Have you previously worked as an electrician, installer, or similar and want to further develop in power technology, service, and maintenance in a growing department?

A service coordinator plays a central role in planning, coordinating, and following up service efforts to ensure that customer needs are met. It is a role where you are in constant collaboration with various stakeholders such as customers, sales, project management, and service technicians, providing them with the information needed to deliver safely and qualitatively to customer requests.

• Planning and Coordination: Organize and plan service assignments for our ABB service technicians or service providers. Ensure that spare parts, tools, and equipment are in place before service assignments. Plan and schedule technicians based on competence, customer requirements, and the facility's operational conditions. Receive and register service requests from industrial customers. Collaborate with production, warehouse, sales teams, and service managers to ensure effective deliveries.
• Communication: Be the link between customers, service technicians, and internal departments. Ensure clear and professional communication.
• Administrative Tasks: Document service requests, manage orders, invoicing, and follow-up.
• Follow-up and Reporting: Follow up on ongoing and completed cases, analyze statistics, and report results.
• Improvement Work: Identify areas for improvement and propose solutions for increased efficiency and customer satisfaction.
• Customer Contact: Handle customer complaints, feedback, and ensure that SLAs and timelines are met.

Your Background

• Experience in an administrative or coordinating role within industry, technology, production, or service.
• Good computer skills and experience with business systems; experience with SAP, Salesforce, and FSL is a plus.
• Strong communication skills in both spoken and written (Swedish and English).
• Ability to work systematically, prioritize, and manage multiple tasks simultaneously.
• Customer-focused and solution-oriented approach.
• Technical knowledge is a plus.

Personal Qualities

• Detail-oriented and structured.
• Resilient and effective in pressured situations.
• Good collaboration skills and a positive attitude.
• Good ability to plan and prioritize in an environment with varying workloads.
• Technically interested and solution-oriented, thriving in a coordinating role with many contact points.

What We Offer You

We give you the space to take responsibility, support to develop, and the chance to make a difference. Whether you are solving problems, creating something new, or helping others succeed, your contribution is significant. You will be part of a team that values your opinion and celebrates your progress.

More About Us

We drive the fourth industrial revolution forward and create a sustainable future for both our planet and your career. Work with us at ABB and harness the power of our global networks as you collaborate and learn more alongside our world-class teams.

For questions regarding the position, please contact the recruiting manager Christer Palmgren; +46 70 560 80 63. Union representatives: Sveriges Ingenjörer: Radek Kapica +46 601 95 326; Unionen: Hannah Norén, +46 21 342 301; Ledarna: Lenny Larsson, +46 21 328 547. Other inquiries can be directed to Talent Partner Matilda Engman +46 72 461 21 92.

We kindly decline direct contact from staffing and recruitment companies as well as sellers of additional job advertisements. We look forward to reading your application in PDF format. The application deadline is December 19. We work with ongoing selection, which means that the position may be filled before the application deadline.

Please note that the recruitment process at ABB Sweden includes a reference check, a drug test, and in some recruitments, an extended background check.

Become one of us. Join the team where progress happens, industries change, and your work shapes the world. Run what runs the world.

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.